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Large appointment slots, and appointments over busy periods such as Easter time/Christmas may require a 50% non refundable booking fee to secure your appointment. Or 48hrs notice of cancelation instead of the usual 24hrs. If this is the case then we will let you know on booking, or it will state this on the information when booking online. If you have booked online we will call you within 24hrs of booking to take your booking fee. Booking an appointment assumes you agree to follow our cancellation policy below.
We request that a minimum of 24hrs notice is given if you wish cancel or reschedule an appointment. This is to give us chance to fill the time reserved for you.
Failure to contact the salon with at least 24hrs notice will incur a charge of 50% off the appointment value. If you miss the appointment with no contact, then the fee will be 100% of the appointment value. This will be taken from the card registered for online booking, if no card is registered we will contact you for payment.
If you have missed an appointment please don't feel that you can't re-book in the future, we understand that mistakes can happen when noting your appointment. We do send email confirmations and text reminders, but please don't rely on these, as with all automated systems things can occasionally go wrong. Any future appointments will need to be removed from our diary if we do not hear from you within 48hrs of the missed app. If 2 or more appointments have been missed or cancelled with less than the required 24hrs notice then we may ask you for pre-payment on any future bookings.
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